For any other inquiries, please contact info@phigolf.com.
"Phigolf extends a complimentary one-year warranty period for our products. Subsequently, we offer a paid warranty option for continued coverage.
We sincerely appreciate your understanding in this matter."

① Phigolf 2 - Fast Charger (available commercially)
② Grips on Phigolf WGT, WTE, and Line Friends are non-replaceable.

If the sensor is not charging, please review the following:

1.Troubleshooting: Authentic Cable Usage
Use the included authentic cable for charging the Phigolf sensor.
When using a different cable for charging, it may not function properly.

2. Substitution of charging adapter.
In home charging scenarios, adapter breakdowns can lead to fluctuating current levels, either low or high.
If charging problems persist, it's advisable to buy a new adapter.
Additionally, please verify the charging adapter's rated output, as Phigolf products may vary between standard and high-speed chargers
To review adapter specifications,, please refer to here (Adapter specs per product.).

3.Sensor battery depletion.
Phigolf's battery employs lithium batteries, commonly found in household appliances.
Under typical usage, the battery's lifespan is estimated at 2 years or 200 charges.
Lifespan varies based on storage and charging.
We'll provide guidance on prolonging your Phigolf sensor battery life.


① Storage Guidelines:
Store indoors, avoiding extreme temperatures (>60°C/140°F) and freezing conditions."

② Storage Method:
After use, separate the sensor and practice stick, storing them individually in the provided box.

③ Charging Cycle:
Charge weekly; prolonged inactivity can diminish battery life.
Disconnect after 2-hour charge to prevent lifespan reduction.


④ Charging Guidelines:
Prior to charging, verify adapter specifications for each product.
Avoid charging via auxiliary batteries or laptop terminals.
Allow approximately 2 hours for sensor to fully charge before normal use.

For any other inquiries, please contact info@phigolf.com.
Thank you.

Type	Produkt	Phigolf 2	Phigolf WGT	Phigolf 라인프렌즈	Phigolf WTE
Hardware	Batterie	Lithium-Polymer 100mAh	Lithium-Polymer 90mAh	Lithium-Polymer 90mAh	Lithium-Polymer 90mAh
	Battery Life	Based on 200 charges, it can be used for up to 2 years. (Actual lifespan may vary depending on storage conditions and charging frequency. For detailed storage instructions, click here (The sensor is not charging).
	Battery (USB)	C-TYPE	5-PIN TYPE	5-PIN TYPE	5-PIN TYPE
	Full Charge Time	2 hours	2 hours	2 hours	2 hours
	Sensor	IMU Sensor	IMU Sensor	IMU Sensor	IMU Sensor
	Bluetooth	Bluetooth 5.0	Bluetooth 4.0	Bluetooth 4.0	Bluetooth 4.0
	Swing Stick Length	700mm	600mm
Software	Training Mode	Free	Free	Free	Free
	Online Game	Free	Free	Free	Free
	Local Game	Free	Free	Free	Free
	Crazy Birdie	Free	Free	Free	Free
	Phi Shop	Free	Free	Free	Free
	High Definition Map	Free	Paid subscription	Paid subscription	Paid subscription
	E6	Paid subscription	Paid subscription	Paid subscription	Not available
	WGT	Paid subscription ending by mid-2024 due to Top Golf circumstances.			Not available

The 38,000 maps in Phigolf WTE are only for World Tour Edition customers.
Please note that we intend to provide additional services through paid subscriptions for users of other Phigolf products.

High-definition courses are complimentary for Phigolf2 users.
Phigolf WGT, Phigolf Line Friends, and Phigolf WTE customers can subscribe monthly via the shop.

The wake-up sensor function automatically reactivates when the sensor is idle for a set period during gameplay, switching to a dedicated mode.
This feature restores normal sensor functionality.

Entering sensor power-saving mode.
Sleep mode: If there's no activity on the sensor for about 25 seconds during gameplay, it enters inactivity mode.
Power Off: Sensor auto shutdown after 10 minutes.

How to activate the sensor wake-up feature.
Click "Wake Up Sensor" to restore normal functionality during sleep mode.

If putting is not recognized, please review the following:

1. Sensor not recognized due to wagging
It is normal to hear the "ready" sound 3 to 4 seconds after assuming the address position (preparation for swing).
Wagging the swing stick during address may prevent proper sensor recognition.
Ensure correct posture at address to avoid wagging.

2. Recognition issue due to practice stick angle.
If the angle of the practice stick is too close to 90 degrees during putting, the sensor will not be recognized.
Please ensure the putting angle is appropriate before putting.

3. Using actual putting clubs
If available, try using a real putting club for putting.
Please note that swing recognition is often achieved with a real putting club.

4. Bluetooth connection
There are numerous Bluetooth-enabled devices and applications besides Phigolf installed on smartphones or tablet PCs.
Concurrent use of Bluetooth with other devices may result in the sensor not being recognized
Please ensure that other Bluetooth devices are not in use while using Phigolf.

5. Keep a reasonable distance from your smartphone (or tablet PC).
Keep an optimal distance from your smartphone (or tablet PC).
Ensure you have sufficient space and clearance for your swing, and avoid overextending.

6. Sensor not recognized due to low battery level.
If the battery is low, Bluetooth may not work well.
Please fully charge the sensor for 2 hours before use.

For inquiries, please reach out to us at info@phigolf.com.
Thank you.

Attempt to resolve Sensor Connectivity and Swing Recognition Issues using the following guide.

1. Sensor connectivity issues.
Verify Bluetooth Connection: Ensure the Bluetooth connection between the sensor and your smartphone (or tablet PC) is active. If there are multiple Bluetooth devices nearby or if you're using Bluetooth concurrently with another application, connection issues may arise.
Verify Battery Status: Check battery status: Charge the sensor for about 2 hours if the battery is low and try again.

2. Experiencing issues with "Ready"?
Watch out for wagging: Avoid shaking the swing stick while assuming the address position. Wagging may hinder proper sensor recognition.
Ready Angle: Ensure the sensor is positioned at the correct angle. An improper angle may prevent the sensor from properly indicating readiness.
Check battery status: Charge the sensor for about 2 hours if the battery is low and try again.

3. Swing Recognition Issue
Standard Swing: Movements other than a golf swing may not register. Please maintain the correct swing motion.
Top Swing Pause: Avoid excessive pauses. Swings that are too slow or too fast may not be recognized.
Avoid gripping the sensor: Be cautious not to touch the sensor with your hand while holding it, as it may cause damage.
Verify Battery Status: Check battery status: Charge the sensor for about 2 hours if the battery is low and try again.

If the solutions provided don't work, contact our Customer Support at info@phigolf.com for assistance.

Phigolf is also compatible with left-handed golfers.
No additional settings are needed; simply swing in your preferred direction, and the swing results will be automatically assessed.

Crazy Birdie supports both iOS (App Store) and Android (Google Play Store) platforms.

Requirements
Get the Crazy Birdie app for free from the App Store or Google Play Store.

1. Open the Phigolf app.
2. Pair the sensor with the Phigolf app.
3. Choose Crazy Birdie.
4. Upon opening the Crazy Birdie app, tap "Tap to Start" on the main screen.
5. Connect via Bluetooth and pair with the sensor.
6. Select the desired difficulty level (Easy/Normal/Hard) and invite additional players as desired.
7. Pick a stage and hit play.
8. When you grip the device and position for a swing, you'll hear a "ready" sound.
9. Swing the bird three times to demolish the blocks ahead.
10. Scores tally up automatically as blocks collapse, with the highest scorer claiming victory.

* Note: E6 is exclusively available for iOS (Apple) operating systems and cannot be used on Android-based systems.
* Note: E6 app requires paid monthly subscription.

Requirements
Download the Phigolf app for free from the Google Play Store or Android Store.
Download the E6 connect app from the Google Play Store.

Get a free demo code via the Phigolf app:
1. Open the Phigolf app.
2. Connect the sensor to the Phigolf app.
3. Choose E6 Connect.
4. Select "Experience Aviara."
5. Input your email address and tap "Send Email."
6. Retrieve your free demo code from your email. If it's not in your inbox, please check your spam folder.

How to Use a Demo License Code:
1. Open the E6 Connect app.
2. Choose "Sign Up."
3. Create an E6 player profile using a valid email address.
4. Select "Redeem."
5. Manually enter and redeem the code.

Play E6 Connect with Phigolf:
1. Open the E6 Connect app and log in.
2. Navigate to Settings, then select Simulator. Choose Phigolf in the tracking system options and click Configure.
3. Power on the Phigolf sensor and connect it to the E6 Connect app to begin playing.
4. For access to the full range of courses and mini-games, visit the Store menu within the E6 Connect app to purchase a subscription.

If you have any questions while using the product, feel free to reach out to our customer support team at info@phigolf.com.
Thank you.

If the sensor button malfunctions, please check the following.

1. When the button isn't pressed
If the button is obstructed or difficult to press, contact support at info@phigolf.com with details, receipt, and video for assistance.

2. When the button is dysfunctional
If the button is damaged and unusable, please email us at info@phigolf.com with details and photos. We'll assist you promptly.

3. The sensor remains active.
If the sensor remains on with a dimly lit light in Phigolf WGT, PiGolf WTE, and PiGolf Line Friends products,
it will automatically turn off after 3 to 4 days of indoor storage.
Upon recharging, normal use is restored.
If problems persist, email your receipt to info@phigolf.com.

If the sensor pin is broken, avoid forcefully attaching it with commercial adhesives. Adhesive seepage may cause the sensor and stick to become stuck.
Please email details, purchase receipt, and a photo of the broken pin to info@phigolf.com for assistance.

Type	Produkt	Phigolf 2	Phigolf WGT	Phigolf Line Friends	Phigolf WTE
Hardware	Batterie	Lithium-Polymer 100mAh	Lithium-Polymer 90mAh	Lithium-Polymer 90mAh	Lithium-Polymer 90mAh
	Battery Life	Based on 200 charges, it can be used for up to 2 years. (Actual lifespan may vary depending on storage conditions and charging frequency. For detailed storage instructions, click here (The sensor is not charging).
	Batterie-USB	C-TYPE	5-PIN TYPE	5-PIN TYPE	5-PIN TYPE
	Full Charge Time	2 hours	2 hours	2 hours	22 hours
	Sensor	IMU Sensor	IMU Sensor	IMU Sensor	IMU Sensor
	Bluetooth	Bluetooth 5.0	Bluetooth 4.0	Bluetooth 4.0	Bluetooth 4.0
	Swing Stick Length	700mm	600mm
Software	Training Mode	Free	Free	Free	Free
	Online Game	Free	Free	Free	Free
	Local Game	Free	Free	Free	Free
	Crazy Birdie	Free	Free	Free	Free
	Phi Shop	Free	Free	Free	Free
	High Definition Map	Free	Paid subscription	Paid subscription	Paid subscription
	E6	Paid subscription	Paid subscription	Paid subscription	N / A
	WGT	Paid subscription ending by mid-2024 due to Top Golf circumstances.			N / A

You need a space with a 6.5-foot radius around you and a height of 8.2 feet or more.
Ensure there are no objects, furniture, or people nearby when swinging, and always wear the safety strap.

Phigolf's sensor is utilized by inserting it into the back of your genuine golf club.
Enhance swing precision and practice real putting with a putter.
When using real clubs, ensure a safe distance and consider ceiling height.

If you purchase Phigolf 2, you'll receive a C-TYPE charging cable; for other products, a 5-PIN cable is provided.
Upon opening, verify the charging cable. If incorrectly inserted, email details, receipt, and a photo to info@phigolf.com.
Our sensors require the provided charging cable for normal use.

When purchasing our product, you'll receive a charging cable and safety strap.
If missing upon opening, email details, receipt, and photo to info@phigolf.com.
Our sensors require the provided charging cable for normal use.
Ensure to wear the safety strap on your wrist as a safety precaution.
(This helps prevent accidents, particularly near furniture or people.)

If the charging cable or safety strap is damaged and unusable, please forward the details and purchase receipt to our customer support team at info@phigolf.com.
Our sensors operate properly only when charged with the provided cable.
Additionally, for safety, always wear the wrist strap during use.
Failure to do so, especially near furniture or people, may result in accidents.

Note that Phigolf's trainer typically emits a 'click' sound upon impact.
Beginners or those unfamiliar with golf may not hear it initially and should practice to get accustomed.
A low sound from the practice stick isn't a defect.
If sound stops suddenly, email details, receipt, and video to info@phigolf.com for help.

Below are recommended products for replacing your swing stick grips:
① Grips on Phigolf2 is replaceable.
② Grips on Phigolf WGT, WTE, and Line Friends are non-replaceable.

For replaceable products, choose your desired grip and have it replaced at a golf shop.
Products without replacement options can be sold with a paid warranty. Email details and purchase receipt to info@phigolf.com, and a representative will assist you.

If the grip on your swing stick is damaged, please note that replacement options may vary depending on the product.
Continued use of a damaged product may pose safety risks, for which we cannot be held responsible.
Kindly email your details, purchase receipt, and photos of the damage to info@phigolf.com. Our team will assess and contact you accordingly."

① Grips on Phigolf2 is replaceable.
② Grips on Phigolf WGT, WTE, and Line Friends are non-replaceable.

If the exercise trainer is damaged, refrain from using adhesive for repairs.
Modifying or using damaged products may pose safety risks, for which we do not assume responsibility.
lease email details, purchase receipt, and photos of the damage to info@phigolf.com for assistance. Our team will review and contact you promptly.

If sensor lost, email info@phigolf.com with purchase receipt, photos, and details.

If the sensor is damaged, email your purchase receipt and details to info@phigolf.com.

* Note: WGT is exclusively available for Android OS and cannot be used on iOS (Apple devices).
* Note: WGT app requires paid monthly subscription.
* Note: The linked service between Phigolf and WGT will be discontinued in the first half of 2024 due to Topgolf's circumstances.


Requirements
Download the Phigolf app for free from the Google Play Store or Android Store.
Download the WGT app from the Google Play Store.

Connection Steps:
1. Enable Bluetooth on your mobile device.
2. Open the WGT app.
For WGT, you need to create a separate account and link it with your social account to save game information.
Complete the tutorial on the mobile game interface before proceeding.
3. Tap the menu button at the top left.
4. Tap the gear icon at the bottom right.
5. Select 'Devices'.
6. Toggle the setting on for Phigolf by tapping on the Phigolf image.
7. Tap 'Close & Save' when you see "OPTIONS SAVED".
8. Turn on the Phigolf sensor by pressing the power button. If needed, click 'Retry' to reconnect until successful.
9. Choose 'Phigolf courses'.
10. 'Select 'Wolf Creek'.
11. Pick the number of holes.
12. Tap 'TEE OFF'.
13. Click 'Continue'.


If you have any questions while using the product, feel free to reach out to our customer support team at info@phigolf.com.
Thank you.

The app suddenly crashes and fails to load.
Please refer to the device specifications for Phigolf compatibility. If you encounter issues despite meeting the requirements,
contact our support team at info@phigolf.com.

Phigolf is compatible with Android and iOS operating systems, but please note that it is not compatible with regular PCs.

Password forgotten?
If you've forgotten your password, contact our support team at info@phigolf.com with the email used for sign-up, and we'll assist you further.

Where can I choose the server?

"Choose from global or Chinese servers."
All countries except China should choose the global server.

How to set up a user ID

Select email sign-up, enter your email address, password, and nickname, then choose the server to register.
You can sign up by choosing your Google or Facebook account if you have one.

1) First-time user
1. Download the Phigolf application.
2. Activate the Bluetooth and GPS on your smartphone (or tablet PC).
3. Launch the Phigolf application and complete the sign-up process.
4. During the tutorial, activate the sensor, which should have been charged for approximately 2 hours prior, and pair it with the application.
5. Ensure you have ample swinging space and verify that there are no individuals or obstacles nearby before following the tutorial's swinging instructions.
6. Once the tutorial concludes, navigate to the main screen.
7. Select and enjoy your preferred game from the main screen.


2) Returning user
1. Turn on the Bluetooth and GPS on your smartphone (or tablet PC).
(When Bluetooth is activated, the Phigolf sensor may appear in the list, but please disregard it.)
2. Once you've powered on the sensor, open the Phigolf application.
3. Play the desired game on the main screen.

Phigolf is available for download on Android (Google Play Store) and iOS (App Store).
You can also download it from the bottom of the Phigolf homepage main page using the QR code.
(QR Code)

Phigolf offers a one-year warranty on all products starting from the date of purchase. After this period, warranty services are available for a fee.
Should you encounter any issues with your product, please don't hesitate to contact us.

Please email info@phigolf.com within 30 days of receiving the product for assistance, However, refunds may not be available in certain circumstances:

1. If the refund request period has expired.
2. If the product is lost or damaged due to the buyer's mishandling (excluding cases where the packaging is damaged to inspect the product contents)
3. If the product sustains significant damage by the buyer.
4. If the product's value significantly decreases due to the buyer's use or partial consumption.
5. If the product's value significantly decreases over time, making resale difficult.
6. Other unreasonable refund requests due to the buyer's personal reasons.

When can I expect delivery?
In the United States, delivery typically takes 2 weeks during regular seasons and 3 to 4 weeks during peak holidays, depending on the courier's workload.

Delivery within South Korea is free, with additional charges applying to deliveries to Jeju Island and certain remote areas, alongside round-trip courier fees for simple change-of-mind returns.

"To track your order, follow these steps: 1) Phigolf Website: Navigate to the main screen and select 'Delivery Inquiry.' Enter your order number and the email address used during purchase to check.
2) Other sales channels: You can find the tracking number in the 'My Orders' section of each mall's website."

If you need to update your delivery address, please reach out to our customer center at info@phigolf.com. Kindly note that address changes are not possible after the order has been shipped.

Android
Wireless : You can wirelessly connect using the Smart View and Miracast functions.
Wired : You can mirror by connecting the mirroring cable (HDMI to USB Type-C) to the TV and selecting external input.
"For detailed mirroring instructions, contact the manufacturer of your smart device or the mirroring cable for precise guidance. "


iOS
Wireless : Wirelessly connect to AirPlay-supported Smart TVs.
Wired : You can wire your TV to the Apple Digital AV Adapter for a direct connection.
"For detailed mirroring instructions, reach out directly to the manufacturer of your smart device or the mirroring cable for accurate guidance. "

Daily Training : You can practice with four different clubs each day.
PA TEST : Phigolf recommends a golf availability test where you can practice both your swing and putting.
Practice Range : In Practice Mode, you have the flexibility to play and conduct swing practice and analysis.

Please refer to the device specifications for Phigolf compatibility. If you encounter issues despite meeting the requirements
contact our support team at info@phigolf.com

Please refer to the device specifications for Phigolf compatibility. If you encounter issues despite meeting the requirements,
contact our support team at info@phigolf.com.

Is direct installation and usage on a smart TV possible?

Smart TVs, including those connected to set-top boxes, Chromecast, Fire Stick, etc., can download the app. However, due to memory constraints, normal usage may not be feasible.
It's recommended to use a smartphone or tablet PC instead, if possible.

OS Type	iOS	OS Type	Android
Device type	A11 or later.	OS Verison	Android 10.0 (API level 30) or later.
Memory	3gb	Supported devices	Devices supporting OpenGL ES 3.0 or higher.
OS Version	iOS 16 or later.	Memory	4gb
GPS	Unterstützung	Bluetooth	4.0 or higher
Storage	500mb or later.	GPS	Support available
		Free space	5500mb or higher.

If you encounter issues despite meeting the above specifications, please reach out to our customer support team at info@phigolf.com.
※ Devices utilized alongside Amazon Fire TV Stick, Chromecast 3, 4, and other smart TVs and standard TVs may experience improper functionality due to insufficient memory.

Phigolf is compatible with Android and iOS operating systems, but please note that it is not compatible with regular PCs.

You can verify the sensor connection status through the icon at the top right corner of the main screen.
Furthermore, as the sensor's battery level decreases, the green background within the sensor icon diminishes, providing a rough estimate of the current remaining battery capacity.
*Please charge the sensor once a week.

You can report bugs by clicking the bug-shaped icon in the top right corner of the main screen.
If you experience any issues while using the application, please reach out to our support team via phone or email beforehand. They may request a bug report, which you can then send to them.
Select one of the following options: Bluetooth issues, swing recognition failure, or other problems. After selecting, please provide your name, contact number, and email address. Once you've submitted this information, please inform our support team of the time you sent it.

1) Video Guide
1. Tutorial : You can access details on sensor connection, address setup, and aiming methods.
2. Getting Started with Phigolf : Explore a video tutorial demonstrating Phigolf usage.
3. Advanced Phigolf Techniques : Learn the ins and outs of Phigolf with our instructional videos.
4. WGT Subscription : We offer assistance with purchasing or canceling WGT subscriptions. * Please note that WGT integration is set to be discontinued in the first half of 2024 due to Topgolf's circumstances.
5. PA TEST : Discover how to conduct the PA test.

2) Guide : Revisit the tutorial

3) Event : View ongoing event pop-ups

4) Notice : Check announcements

5) Game Option : My Profile
1. Basic Club : You have the option to select either Phigolf's provided swing trainer or one of your own real clubs.
2. Difficulty : You can choose between Easy/Normal/Difficult difficulty levels.
3. Tee Box : Choose from Red (recommended for women and beginners), White (recommended for intermediate players), Blue (recommended for men and skilled players), or Black (recommended for professional-level players).
4. Profile Settings : You can modify your nickname and profile picture.

6) Game
1. BGM : You can adjust or mute the background music.
2. Sound effect : You can adjust or mute the sound effects volume.
3. Receive invitations while playing. : You can toggle settings ON/OFF.
4. Push notification settings. : You can toggle settings ON/OFF.
5. Language : Select your preferred language (Korean, English, Japanese, Simplified Chinese, or Traditional Chinese)
6. Distance : Choose between meters and yards
7. Shadow : You can choose between No shadow/Normal/Shadow.

7) Account
1. My account : You can view your account details.
2. Log out : Choosing "Logout" will redirect you to the registration screen.
3. Select server : You have the option to select either Global or China servers.
All countries except China should select Global.
4. Delete data : All existing data will be permanently deleted with no option for recovery.
5. Account withdrawal : The Phigolf-linked account will be deleted.

8) Sensor
1. Add sensor : Register your purchase and sensor information to authenticate the product by pressing "Add Sensor."
2. Serial Number : Input the 12-digit serial number from the sensor's bottom.
3. The place of purchase : Select purchase location or "Other" if not listed.

9) Quit
1. Order Number : Please input the order number provided by the seller.
2. Event Number : The number is provided for prize winners.

You have the option to subscribe to the Premium Tour (exclusive for Phigolf WGT and Phigolf World Tour Edition customers) and WGT on a regular basis.
* WGT integration is set to be discontinued in the first half of 2024 due to Topgolf's circumstances.

CRAZY BIRDIE : It's a family-friendly casual game where players swing to launch a bird in the game and knock down as many blocks as possible to win.
E6 : TruGolf's golf game application is specifically designed for iOS users and can be seamlessly integrated with Phigolf.
WGT : Topgolf's golf game application, exclusively available for Android users, is set to be discontinued in the first half of 2024 due to circumstances related to Topgolf.

Speed Golf : "After swinging, jog in place with the practice stick until the ball lands. Upon reaching it, swing again and continue jogging."
Full Course : You can play through rounds in sequence by choosing a golf course for up to four players, with customizable settings including holes, greens, wind, concede distance, and pin position.
Putting : You can play through rounds in sequence by choosing a golf course for up to four players, with customizable settings including holes, greens, wind, concede distance, and pin position.
Approach : You can play through rounds in sequence by choosing a golf course for up to four players, with customizable settings including holes, greens, wind, concede distance, and pin position.
Nearest : The winner is determined by the golf ball closest to the hole cup after the tee shot, with options to select distance and club.
Longest : The winner is the one who swings the farthest.

Rush Game : In this game, each player tries to swiftly sink their ball into the hole simultaneously (up to 4 players), and the winner is determined by the shortest time and fewest swings recorded.
Network Game : You can create a room through the network and play the game with up to four players
Tournament : You can join social tournaments and official Phigolf competitions.
Create a tournament : You can organize individual or corporate tournaments.
Friends : Once you search for and add a friend's ID, the request will be sent. Upon acceptance by your friend, they will appear on your friends list.

To cancel your order, contact the sales channel where you made the purchase or email us at info@phigolf.com. Once shipped, orders cannot be cancelled.

If you haven't received a confirmation email for your order from www.phigolfstore.com, please check your spam or junk mail folder. If it's not there, please reach out to our customer support team at info@phigolf.com. If you made a purchase on a different platform, please check the email associated with that sales channel.