Store Policies

REFUND POLICY

We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@phigolf.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@phigolf.com.

Damages and issues

If you receive an item that is damaged or defective, we will either replace it or offer a full refund including return shipping costs. To expedite return service, e-mail us a photo or video of damage/defect. The replacement or refund will be issued once the damaged/defective item has been received at the Phigolf return address and processed by our staff.

**Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.**

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

**Refund will be made back to the original form of payment within 3-5 business days of after ­­­­­­­­­­­Phigolf Support Team receives the returned item(s). Also, the replacement product will be delivered within 3-5 business days as well.**

PRIVACY POLICY

1. OVERVIEW

This privacy statement (“Privacy Policy”) indicates the way information is collected and utilized by Phinetworks., its subsidiaries and affiliates and applies to all Phinetworks’s online services and website (https://phigolfstore.com/store-policies/). We respect the privacy of our visitors. We collect only such personal identifiable information as is needed to provide the information, service or assistance that you request.

2. PHINETWORKS MOBILE ADVERTISING
Phinetworks a mobile programmatic buying platform and offers advertising service.
3. INFORMATION WE COLLECT AUTOMATICALLY
If you visit our website to browse, read, or download information, your web browser automatically sends us (and we may retain) information such as the:

  • Internet domain through which you access the Internet
  • Internet Protocol address of the computer you are using
  • Type of browser software and operating system you are using
  • Date and time you access our site
  • The Internet address of the site from which you linked directly to our site
We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful.
4. PURPOSES AND METHODS OF COLLECTION AND ITEMS OF OTHER INFORMATION WE COLLECT

If you choose to identify yourself (or otherwise provide us with personal identifiable information) when you use our online forms, we will collect (and may retain) any personally identifiable information, such as your name, email address, phone number, and any other information you provide after we receive your prior consent. We will use this information to try to fulfill your request and may use it to provide you with additional information at a later time. We will use this information to help us maintain this site and our internal operation. We will not disclose such information to third parties, unless we receive a separate consent from you for sharing of your personal data with a third party.

Phinetworks may also use this information to contact you and/or send announcements for informative reasons such as company and industry news, new services and products, notifications for promotional events, and notification emails.

5. HOW LONG WE KEEP INFORMATION AND THE METHOD OF DESTRUCTION

We may keep information only until the purpose of the collection described in Section 4 has been accomplished. We will destroy or store your information separately from other individuals’ personal data when you do not use our service for a period of one year

We destroy your information immediately after the purpose of collection is accomplished.

The relevant laws and regulations require retention of the information for a specified period of time, as described below. We will store the personal data for the period prescribed by law and will use the information only for the purposes you have consented to.

6. SECURITY
Please note that electronic communication, particularly email, is not necessarily secure against interception. Phinetworks uses industry-standard data collection and encryption systems to ensure the secure collection and transmission of your personal identifiable information. Please do not send sensitive data (e.g., Social Security, bank account, or credit card numbers) by email or web form.
7. YOUR RIGHT TO ACCESS
You may exercise the following rights with respect to the collection and use of your personal data:

  • gain access to your personal data
  • make corrections or deletion to your personal data
  • Type of browser software and operating system you are using
  • make temporary suspension of use of personal data; or
  • request withdrawal of your consent previously provided
If you request to exercise any of your rights described above, we will comply with such request without delay.
8. USE OF COOKIES

Like many other sites, Phinetworks may use cookies (small text file that contains a string of alphanumeric characters) and web beacons (web beacons are small strings of code that are placed in a web page) in order to customize this site for return visitors. These cookies are not required for site functionality.

Persistent and session cookies can be used in Phinetworks’s site. A persistent cookie gets entered by your web browser into the “Cookies” folder on your computer and remains in this “Cookies” folder after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the sites. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut off your computer. Session cookies may also be used in case you were linked to Phinetworks’s website through a banner ad, containing identification numbers for the ad or the ad hosting sites.Information collected in Phinetworks log files such as IP addresses, referring URLs and more may be used by Phinetworks. Phinetworks also reserves the right to use a third-party email technology to contact you. Phinetworks may serve ads on the site using our own and/or partners’ ad serving technology, having ad servers placing and reading ad-serving cookies on the your computer and can monitor and use information from your browser’s general activity.

You can always control cookies and instruct your browser to stop accepting cookies or to notify you before accepting a cookie by changing your preferences or settings. Most cases you should be able to accept cookies for the primary site but restrict the use of third party cookies. You may also block cookies from specific advertisers, or clear out all cookies. In addition, you can opt-out of receiving targeted ads in connection with Phinetworks’s technology by sending e-mail. For non- Phinetworks tracking cookies, you may visit third parties’ or self-regulatory organizations’ page such as NAI or EDAA.

Additionally, third-party widgets may install cookies depending on their configuration. You are not required to accept any cookies to use this site.

SHIPPING POLICY

Free shipping in the US. For other regions, shipping fee is calculated at the checkout.

Any duty or tax incurred due to delivery is the responsibility of the customer.

During the holiday period, it may take a long time due to the overflow of orders and the circumstances of the delivery company.

After placing an order, delivery usually takes 3 to 10 business days on weekdays excluding weekends(standard service- UPS ground). This depends on the delivery area.

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