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Refund Policy

Information on Return Period and Procedure

You may initiate returns within 30 days of product receipt.

To return an item, it must be unused and in its original packaging with proof of purchase.

For return inquiries, please contact our customer service center at info@phigolf.com. Upon approval, we’ll provide return instructions.

If you return the product without prior contact, it may be rejected.

Damaged or defective product exchange or refund

If you notice damage or defects within 30 days of receiving the product, please email us photos or videos at info@phigolf.com for prompt assistance.

For damaged or defective products, the exchange or refund process will commence after our representative has inspected the product upon its return.

If the product is defective, damaged, or incorrect, please contact our customer service center (info@phigolf.com) immediately.

Details about exceptions and non-returnable items

Refund requests after 7 days of receipt, as well as special sale items or gift cards, are non-returnable.

Exchange Process

If you want to exchange a product, please contact our customer center at info@phigolf.com. Once we review the details via email and receive the item, we’ll send out the replacement.

Exchange products will be delivered within 3-5 business days. (Delivery to mountainous islands and Jeju Island may take longer.)

Refund Process

After receiving the returned product and conducting an inspection, we’ll notify you of the refund approval status.

Once approved, your refund will be credited to your original payment method within 30 days.

Once Phigolf Co., Ltd. confirms receipt of the returned product, a refund will be processed within 3 to 5 business days using the original payment method.

Privacy Policy

1. Overview

This Privacy Policy (“Policy”) outlines how Phinetworks, its subsidiaries, and affiliates collect and utilize information. It applies to all online services and websites of Phinetworks. (https://phigolfstore.com/store-policies/). We respect the privacy of our visitors and collect only the personal identification information necessary to provide the requested information, services, or support.

2. PHINETWORKS Mobile Advertising

PhiNetworks provides advertising services through mobile programmatic buying platforms.

3. Information Automatically Collected by Us

When visiting our website, your web browser automatically sends certain information to us, which we retain. This information helps in maintaining and improving the website.

Automatically collected information:

Internet Domain: Domain name used by the user to access the Internet.
Internet Protocol (IP) Address: IP address of the computer in use.
Browser Software and Operating System: Type of browser and operating system used on the computer.
Date and Time of Access: Date and time of accessing our site.
Referral Site: Internet address of the previous site that directly linked to our site.

Purpose of Information Usage:

Site Maintenance: Collected information helps in verifying visitor counts to various sections of our site and ensuring the site functions properly.
Usability Enhancement: Helps in increasing the accessibility and usefulness of our site.
This information is crucial for the efficient operation of our website and for improving user experience. We strive to provide better service to users’ website usage.

4. Collection Purposes, Methods, and Other Information Items Collected

When users choose to use online forms for identity verification or provide personal identification information, we may collect and retain your name, email address, phone number, and other personal identification information.

This information is collected based on user consent and is used to process user requests and provide additional information as necessary. It plays an essential role in maintaining the operation of our site and internal operations.

Collection Purposes and Methods: Personal Identification Information: Name, email address, phone number provided by users through online forms. Collection Method: Collected through online forms with user consent.

Purpose of Information Usage:

Fulfillment of Requests: Processing user requests and providing additional information as necessary.

Maintenance of Site Operations: Efficient management of our site and internal operations.

We prioritize the protection of users’ personal information, and collected information is used only for clear and specific purposes with user consent. Users’ information is securely managed and not shared with third parties without prior consent.

5. Information Retention Period and Disposal Methods

Information Retention Period and Disposal Methods:

We promptly dispose of collected information once the purpose is achieved. Specifically, if a user does not use our services for one year, their information is securely disposed of or stored separately from other individuals’ data.

This is our commitment to protecting users’ personal information.

Information Retention Period: Until the Purpose is Achieved: Information is retained until the purpose described in Section 4 is achieved. After 1 Year of Non-Use: If users do not use our services for one year, their information is disposed of or stored separately.

Disposal Methods: Immediate Disposal: Information is promptly disposed of once the purpose of collecting it is achieved. Retention According to the Law: If required by relevant laws, we retain personal information only for the period specified by law. During this period, information is used only for purposes to which users have consented.

We strive to protect users’ personal information and securely manage all personal information in accordance with relevant laws and our policies. Information is used only for clear and legitimate purposes and is promptly disposed of once the purpose is achieved.

6. Security

Electronic communications, especially email, are not necessarily secure from hacking. PhiNetworks ensures the secure collection and transmission of personal identification information using industry-standard data collection and encryption systems.

Do not send sensitive data (e.g., resident registration numbers, bank account, or credit card numbers) via email or web forms.

7. Rights to Access You have the following rights regarding the collection and use of personal information:

Access to Your Personal Data: The right to access and, if necessary, update or modify your personal information.
Modification or Deletion of Personal Data: The right to correct inaccurate information or request the deletion of unnecessary information.
Information about Used Browser Software and Operating System Type: The right to know the information about the device and software you are using.
Suspension of Personal Data Usage: The right to temporarily suspend the processing of your personal information under certain conditions.
Withdrawal of Previously Given Consent: The right to withdraw consent at any time, resulting in the cessation of personal information processing.

If you wish to exercise these rights, we will respond promptly to your request.

8. Cookie Management:

Change Browser Settings: Users can stop accepting cookies or set up notifications before accepting cookies through browser settings. They can also restrict the use of third-party cookies or block cookies from specific advertisers. Opt-out of Targeted Advertising: Users can refuse targeted advertising from PhiNetworks via email, and non-PhiNetworks tracking cookies can be managed through third-party or self-regulatory organizations like NAI or EDAA.

1. Use of Cookies by PhiNetworks

PhiNetworks uses cookies and web beacons to personalize and enhance user website experiences. These technologies are not essential but provide users with a personalized experience upon revisiting.

Use of Cookies and Web Beacons: Permanent Cookies and Session Cookies: PhiNetworks uses permanent and session cookies. Permanent cookies remain even after closing the browser, allowing them to be used upon revisiting, while session cookies disappear when the browser is closed. Advertising and Connections: Session cookies can be used when connecting to PhiNetworks’ website through advertising, and ad servers may place cookies on your computer to monitor information.

Shipping Policy

“If you encounter any delivery-related inquiries or issues, feel free to reach out to the customer service center of the respective sales channels at any time.
We are committed to ensuring safe and timely delivery and will assist you to the best of our ability.”

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